How to Get Special Assistance at Luton Airport

London Luton Airport (LLA) Special Assistance - FAQs

London Luton Airport (LLA) is working side-by-side with Luton Dementia Action Alliance, the Disability Resource Centre Dunstable, the Phoenix Group, Royal National Institute of Blind People (RNIB) and the National Autism Society (Hertfordshire Branch) to bring forth necessary and utmost support for passengers with a disability.

What is special assistance at the airport?

Special assistance is a type of support provided to passengers with a disability or unable to walk/sit/stand due to reduced mobility. If you’re a disabled person, then you’re legally entitled to get special assistance from airlines and airport staff to board the flight.

How special assistance works at Luton Airport?

Here’s how you can get the special assistance at Luton Airport you need:

View your booking by visiting the airline’s website
Select ‘Manage Booking’
Select ‘Special Assistance’
Select the number of passengers and add the required type of special assistance
Select ‘Confirm’ to complete the booking

If you’re unable to login into your booking online, then simply call the airline, provide the agent with a booking reference and request special assistance. You can also send Special Assistance request via email.

Where is the special assistance desk at Luton Airport?

Special Assistance Help Desk at London Luton Airport is located on right side of the entrance (arrivals & departures) and another help desk can be found at Departure lounge Airside near Gate 20-28, adjacent to Multi-faith Prayer Room.

What are the special assistance services at Luton Airport?

The airlines at LLA informs the LLA management who has trained Special Care Assistants for Special Assistance. Passengers can avail the following special assistance services:

To carry luggage
To board flights
To navigate around the airport
From parking to the plane
From public transport to the plane

How can I book special assistance at Luton Airport?

Please, inform your airline at least 48 hours early to pre-book Special Assistance at Luton Airport.

Is there EasyJet special assistance at Luton Airport?

Yes, EasyJet airlines provide excellent special assistance to passengers with disabilities. Simply, inform the airline 48 hours early

Is there Ryanair special assistance at Luton Airport?

Yes, Ryanair airlines offer prompt special assistance to disabled passengers. Remember to inform the airlines at least 48 hours early to pre-book Luton airport special assistance help.

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Special Assistance at Luton Airport