FAQs
Can I make a booking over the phone?
All bookings must be made through our website, as our online service selects the most cost-effective option.
How can I make a booking and what information will I need?
You can make a booking through our online form. You’ll need to enter your journey details, choose the type of taxi you’d like, and then enter passenger details, including phone number, email, and flight number if booking an airport transfer.
That’s all you’ll have to do! You then pay the price that is guaranteed, and you’ll have a ride when you need it.
Can I book a return journey?
Yes, when you are booking, you’ll be offered the option to book your return journey at that time. You can also add this on later, even if you’ve booked one-way and then want to change your option.
Can I make a booking on behalf of a third party?
You can book for a third party, but note that the contact details you enter are important for the driver to contact the passenger. Consider entering their contact details when booking.
What is the minimum notice required for a new booking?
This varies based on the location and the type of car you are booking. We highly recommend booking at least 24 hours from your trip.
Can I make special requests?
Yes, you can make requests as needed. For example, if you will need a child seat, please make note of this at the time of your booking. We work to accommodate all requests, but if the need cannot be met, we will contact you within 24 hours.
Can I request a specific vehicle?
At this time, you cannot book a specific vehicle. You can select the vehicle class, which guarantees you get a vehicle in a certain range.
Am I able to take animals on my journey?
Unfortunately, pets are not allowed on your journey at this time.
Can I book a child seat?
Yes, please make note of the request in the ‘comments for driver' section. Please ensure you have checked out local laws for child restraint seats and are following them.
Why do I need to have a working mobile phone at the time of pick-up?
In order for your journey to run smoothly, your driver may need to call you. Having a working mobile phone is essential for this communication.
What's included in the price?
There are a few types of services that are included in the price when you book with 1ST Airport Taxis. These are inclusive of all taxes, gratuity, toll fees, and other fees.
If you book an airport pick-up with Meet & Greet, your fare will include flight tracking and a 45-minute waiting time from when your flight has landed. A 15-minute waiting time is included for non-airport pick-ups.
If you have selected Economy pick-up service, you will not receive the Meet & Greet service, but your price will be discounted.
Any changes to your journey or other special requests could affect the cost and add on additional fees.
How do I pay?
At this time, we accept Visa, American Express and Master Card, as well as most other major debit cards. We also accept PayPal payments.
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