Special Assistance At Luton Airport LLA

Special Assistance

Making your way around an airport can be trying at the best of time, but if you or someone in your travelling party needs special assistance, the thought of flying can be off-putting. Thankfully, London Luton Airport caters to travellers who have special requirements, and the airport works in partnership with the following groups:

• The Disability Resource Centre Dunstable
• Autism Bedfordshire
• Guide dogs for the Blind
• Action on hearing loss
• JDRF
• Alzheimer's society/Luton Dementia Action Alliance
• Age UK
• SIA and independent disability advocates & travellers

Luton Airport is fully committed to ensuring that all travellers who are classed as "persons of reduced mobility" can enjoy the best possible experience when travelling.

Please contact the airport in advance

Anyone who needs to arrange special assistance at Luton Airport, for mobility or disability reasons, should do so in advance of their trip.

If you have an assistance dog who will be travelling with you, you should look to register this dog in advance of your trip. Contact the airport by email with your flight details and you should also send pictures of your assistance dogs’ documentation to specialassistance@ltn.aero.

Please ensure your assistance dog is chipped, is fully vaccinated and holds a pet passport.

If you are travelling with specialist medical equipment, it is helpful to bring certification from your doctor which details your need to have this medicine. Airport security staff have the right to question passports on medicine they carry through security, and you might be asked to authenticate any items you have.

If you rely on an electric mobility aid, you must inform the airline or tour operator at least 48 hours in advance of your trip. When you arrive at the airport, please contact the Special Assistance team, and they will take you through the process of going through security, and boarding your plane.