Help and advice - if the unexpected happens| 1ST Airport Taxis LTD

Assistance And Guidance

At 1ST Airport Taxis LTD, we aim to provide you with a dependable taxi service at all times. We use experienced, vetted, trained and licenced drivers, and we service our vehicles regularly. We have a hugely skilled customer service team, and we have a strong track record in offering a safe and affordable service.

However, even with our best efforts, sometimes, the unexpected happens. Whatever the issue, and whenever it occurs, we will do our best to assist you.

Our drivers and support team operate 24 hours a day, 7 days a week. No mater when a problem arises, be it you’ve left something in the car to being unable to find the vehicle, you can always contact us and we will do our best to assist you. For situations like these, when time is of the essence, please give us a call on 01582 33 44 44.

Please review the FAQ section on site

We have a FAQ on site, where we go over the most common questions asked by our customers and clients. There is a chance someone will have asked a question about an issue you face, and this will hopefully provide you with a swift answer.

If you cannot find a suitable response to your issue in our FAQ section, please feel free to contact us, and we will be more than happy to assist you.

We also have an accessibility statement on our website, and we are more than happy to discuss your needs and requirements prior to you travelling with 1ST Airport Taxis LTD. We can provide a taxi or minibus with specialist access if required, so please let us know in advance of a trip if you require additional help or an accessible vehicle.

You Can Raise A Complaint At Any Time

If you feel the service provided by 1ST Airport Taxis LTD didn’t meet your expectations, or the standards we aim to deliver, please let us know. We encourage all our customers to use their right to complain if they are unhappy with the service provided.

If an issue arose regarding your journey, please provide us with your booking reference number, your contact details, and an overview of the issue. We aim to resolve the majority of complaints and issues within 14 days. If you can provide us with any information or documentation in raising your complaint, it will speed up the process.