What is the minimum notice required for a new booking?
This varies based on the location and the type of car you are booking. We highly recommend booking at least 24 hours from your trip.
Can I request a specific vehicle?
At this time, you cannot book a specific vehicle. You can select the vehicle class, which guarantees you get a vehicle in a certain range.
Can I book a child seat?
Yes, please make note of the request in the ‘comments for driver' section. Please ensure you have checked out local laws for child restraint seats and are following them
Why do I need to have a working mobile phone at the time of pick-up?
In order for your journey to run smoothly, your driver may need to call you. Having a working mobile phone is essential for this communication.
Can I make a booking over the phone?
All bookings must be made through our website, as our online service selects the most cost-effective option.
Can I book a return journey?
Yes, when you are booking, you’ll be offered the option to book your return journey at that time. You can also add this on later, even if you’ve booked one-way and then want to change your option.
What's included in the price?
There are a few types of services that are included in the price when you book with 1ST Airport Taxis. These are inclusive of all taxes, gratuity, toll fees, and other fees.
If you book an airport pick-up with Meet & Greet, your fare will include flight tracking and a 45-minute waiting time from when your flight has landed. A 15-minute waiting time is included for non-airport pick-ups.
If you have selected Economy pick-up service, you will not receive the Meet & Greet service, but your price will be discounted.
Any changes to your journey or other special requests could affect the cost and add on additional fees.
How do I pay?
At this time, we accept Visa, American Express and Master Card, apple Pay Google Pay as well as most other major debit cards.
Your card details are encrypted and the connection is secured with TLS/SSL
How can I make a booking and what information will I need?
You can make a booking through our online form. You’ll need to enter your journey details, choose the type of taxi you’d like, and then enter passenger details, including phone number, email, and flight number if booking an airport transfer.
That’s all you’ll have to do! You then pay the price that is guaranteed, and you’ll have a ride when you need it.
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